Refunds & Returns
At Pumpkin Official Store, we aim to provide you with products that meet or exceed your expectations. If, for any reason, you are not satisfied with your purchase, our Returns & Refunds Policy is designed to make the process simple and convenient.
Returns Eligibility:
Returns are only accepted in cases where we do not have the exact size available for replacement.
For damaged products or size differences, we offer exchanges. Customers must place a return request within 3 days from the date of delivery.
Initiating a Return or Exchange:
To initiate a return or exchange, send an email to hellopumpkinstoreofficial@gmail.com with the subject titled “Return/Replacement {Order ID}”.
Include proof of damage or size difference in your email.
Timeframe for Return Request:
Customers must submit a return request within 3 days from the date of delivery. Returns requested after this period may not be accepted.
Return Approval:
Our team will review your return request and notify you of the approval or rejection.
Approved returns will be provided with instructions for the return process.
Return Shipping:
Customers are responsible for the cost of return shipping. Ensure that the returned items are securely packaged to prevent damage during transit.
Refund Process:
Refunds are applicable only in cases where we are unable to provide the exact size for replacement.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 3 Working Days, and a credit will be applied to your original method of payment.
Exchange Process:
For damaged products or size differences, we offer exchanges. Once your return is approved, we will initiate the exchange process and dispatch the replacement item as soon as we receive the return. The entire process can take up to 15 working days, may be even longer depending on uncontrollable circumstances.
Contact Information:
For all return or exchange-related inquiries, please contact us at hipumpkinstoreofficial@gmail.com.
Provide your order ID and a detailed description of the issue for prompt assistance.
Note:
We reserve the right to reject returns or exchanges that do not meet the specified criteria. Please carefully review our Returns & Refunds Policy, and if you have any questions, feel free to contact our customer support for assistance. Your satisfaction is our priority at Pumpkin Official Store.