Shipping Policy

Last Updated: [14-03-2024]

Thank you for shopping with Pumpkin Official Store. Please find our shipping policy outlined below:

1. Shipping Destinations

We currently ship to limited addresses within India and are continuously working to expand our shipping destinations. If your location is not currently serviced, please check back as we aim to include more regions in the future.

2. Shipping Times

2.1. Processing Time:

Orders are typically processed within 4 business days (excluding weekends and holidays) after receiving payment. This processing time is required to prepare your order, perform quality checks, and pack items securely.

2.2. Shipping Time:

Shipping times vary based on your location and the shipping method selected during checkout. Standard shipping typically takes 7-10 business days.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. So far, we don’t charge any shipping fee from our customers for deliveries based in India. 

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This information allows you to track the progress of your shipment and estimate the delivery date.

5. Customs and Import Taxes

International orders may be subject to customs duties and taxes imposed by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

6. Delays and Exceptions

While we make every effort to deliver orders promptly, please note that shipping times are estimates and may be subject to delays beyond our control. Factors such as customs processing, postal delays, and unforeseen circumstances can impact delivery times. In the event of a significant delay, we will notify you promptly.

7. Shipping Address Accuracy

It is the responsibility of the customer to ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders delivered to incorrect or undeliverable addresses.

8. Lost or Stolen Packages

Pumpkin Official Store is not responsible for lost or stolen packages. If the tracking information confirms that the item has been delivered to the shipping address provided, but you have not received your order, please contact the carrier directly to file a claim.

9. Shipping Policy Acceptance

By placing an order with Pumpkin Official Store, you acknowledge and accept the terms of our shipping policy. For any questions or concerns regarding shipping, please contact our customer service team at hipumpkinstoreofficial@gmail.com.

1. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. Use this number to track your order on our Tracking Page. If you encounter any issues, feel free to contact our customer support.

2. What is the estimated delivery time for my order?

Delivery times vary based on your location and the shipping method selected during checkout. Standard shipping typically takes 7-10 business days.

3. What should I do if my package is delayed?

While we strive to deliver orders promptly, shipping times are estimates and may be subject to delays beyond our control. Factors such as customs processing, postal delays, and unforeseen circumstances can impact delivery times. If you experience a significant delay, please contact our customer support for assistance.

4. Can I change my shipping address after placing an order?

Once an order is placed, the shipping address cannot be changed. Please double-check your shipping information before completing your purchase. If you encounter an issue, contact our customer support as soon as possible for assistance.

5. What happens if my package is lost or stolen?

Pumpkin Official Store is not responsible for lost or stolen packages. If the tracking information confirms delivery but you haven’t received your order, please contact the carrier directly to file a claim. For further assistance, reach out to our customer support.

6. Do you offer express shipping options?

Yes, we offer express shipping options for faster delivery. You can connect with us after placing your order to share your confirmation for the extra charges.  

9. How are shipping costs calculated?

Shipping costs are based on the weight of your order, the selected shipping method, and your location. The shipping cost will be displayed during the checkout process for your review before completing the purchase.

10. What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer support with photos of the damaged items and packaging. We will assist you in resolving the issue promptly.

Thank you for choosing Pumpkin Official Store. We appreciate your business!